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Posts: 1
Member Since: ‎09-17-2012
Message 1 of 3 (4,398 Views)

Photosmart Premium C310a.-- Alignment Failed

I recently replaced the black cartridge in my printer.  Since then, I continure to get "Alignment Failed" error message, and the printer prints all colors except black.  Do I have to replace the printer?

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Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 3 (4,386 Views)

Re: Photosmart Premium C310a.-- Alignment Failed

[ Edited ]

I wouldn't start with that.  The printer may just not be pumping black through the printhead right.  The document linked below should help.  Let me know what happens.

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Honor Student
Posts: 2
Member Since: ‎09-12-2013
Message 3 of 3 (4,175 Views)

Re: Photosmart Premium C310a.-- Alignment Failed

I am having the same problem.   Did you get it solved?    Buying a new printer is cheaper then technical service charges.

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