Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎09-17-2012
Message 1 of 3 (4,398 Views)

Photosmart Premium C310a.-- Alignment Failed

I recently replaced the black cartridge in my printer.  Since then, I continure to get "Alignment Failed" error message, and the printer prints all colors except black.  Do I have to replace the printer?

0 Kudos
Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 3 (4,386 Views)

Re: Photosmart Premium C310a.-- Alignment Failed

[ Edited ]

I wouldn't start with that.  The printer may just not be pumping black through the printhead right.  The document linked below should help.  Let me know what happens.

 

http://support.hp.com/us-en/document/c02658559

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Honor Student
Posts: 2
Member Since: ‎09-12-2013
Message 3 of 3 (4,175 Views)

Re: Photosmart Premium C310a.-- Alignment Failed

I am having the same problem.   Did you get it solved?    Buying a new printer is cheaper then technical service charges.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation