Photosmart c309a wireless problem

[mah331]

I decided to return the DAP-1350. I was not able to get it to work. In addition, I found some customer reviews on Amazon that indicated the DAP-1350 seemed to fail after 6 months or so. I am going to try power over ethernet; setup appears to be trivial and seems to be reliable. 

[jjohnson985]

Best option that worked was the NetGear solution.  Purchased one on Amazon and had the printer working in less than 10 minutes.  Works like a champ.

[wmc]

FWIW, My DAP-1350 has been working flawlessly for more than the 6 mos you ref, and it solved the problem for me in minutes.  However, I am not suggesting this is "the ultimate" solution.  Pretty much any WAP should work, including those you ref with E-net over power lines. 

If you go that route you'll need two boxes, one hardwired via E-net cable to the printer, and at the other end, a unit hardwired via E-net cable to an available port on your router.  Otherwise if you simple wireless WAP that just plugs into the wall socket and has a port to wire directly to the printer's E-net port then you fighting the same basic set-up as the DAP-1350 (exepct without the wall wart and power cord).

Another thought before you spend any more money might be to directly wire (E-net on computer to E-net on C309a) and see if you can get the printer working.  That will eliminate both larger issues than just wireless on the C309a, and C309a config issues on any WAP / wireless client box you attach.  (With a WAP / wireless client connected to the printer, the C309a needs to think it is directly wired to your LAN.

But remember, you need to use the E-net port on the printer.  The C309a's wireless card is plumbed internally to the USB port and in breif experiments I did, seemed to, despite being inoperable, render the USB port useless for any E-net / LAN networking-via-USB devices, wireless or otherwise.

[mah331]

Thanks for the information.  I just repeated what I read in the customer reviews on Amazon.  It's great that the dap 1350 is working well for you. I hope that it continues to do so.  I was not able to get it to work no matter what I tried - after following the instructions, the printer kept showing as offline. 

Thanks for the info on the power over ethernet.  I am aware that 2 units are required.

My printer is functional.  I currently have it  connected to a port on my router.   It's just not in a convenient location.  The wireless radio is turned off.

Thanks again for the feedback.

[Patitatorres]

What's the wifi card number need it ti fix the printer, my radio is on, but the self test does not detect the network, I was told to fix this card bit I need the card number, can you help with that?

[Patitatorres]

Thank so much, I'll try this instead of buying a new printer😀😀

[DisSatHPCustome]

Two C309a Printers with same wireless issue...

Seems that during an HP update, the SSID of my older 309a was overwritten with an SSID called "hpsetup" which does not exist and there is no way to change the SSID to a real one.

Second newer C309a, worked fine like the older one did and could join my home SSID until an HP auto update ran when the Printer was  directly attached to my notebook that had HP Solution Center installed.  Once I could not reconfigure the printer with networking (would not install and could not find the C309a because it was connected to another SSID other than the one I was on, I printed the Network summary and found that the SSID had been rewritten to "hpsetup", a non-existant, non configurable SSID that seems to have replaced the working SSID and will not allow for me to overwrite or change it back to my home SSID.

Two different printers, same models, purchase nearly a year apart, but same issue with SSID?  First one was junked because HP support\Vendor said it was a defective wireless card when it was that the update changed the SSID to "hpsetup".  Second printer same exact issue.   Is HP forcing consumers to by their products by issuing a sofware (time expiration) non-working configuration into the Newtwork configuration which changes the end user defined SSID to a hardcode SSID of "hpsetup" and does not allow for bypass or manual configuation that allows for me to define what the SSID is whether it's broadcasting or not.  I don't think is a hardware issue with the wireless card as suggested by HP and others but a sofware coding  issue the overwrites a working SSID with the "hpsetup" SSID breaking the ability to network the printer as a result of what was pushed out from HP's "test environment" - an SSID of "hpsetup" - with an  HP update the overwrites the consumer's SSID with "hpsetup" which then requires consumers to purchase new printers (as was the case with my first (C309a)

Anyone know a way to bypass the printer's network wizard or a manual way to change the SSID from "hpsetup" on the printer?

[wmc]

This may be an indication that your wireless networking card died.  If it were working, you could set the SSID, select the appropriate encryptions method, and authentication passphrase from the front panel wireless config menu.  If those three things match your wireless LAN, the printer should be visible from computers on the LAN, provided you have not instituted security / IP addressin policies at the wireless router that block communication with the printer.

You might try dowloading the latest driver version / patches from the HP support web site, uninstalling the version currently on your system, then re-installing and reconfiguring your printer for appropriate IP address resolution, encruption, SSID  and passphrase.  However you should first run the front-panel networking self test to be sure you do not get message indicating that the wireless radio failed.

[DisSatHPCustome]

Hi Top Student,

Will download the latest in an effort to avoid the updates being run against the original CD.

On the subject of the wireless card dying - what changed before it stopped working?  HP Updates at which point the SSID was changed to "hpsetup".

Even with the printer connected via printer cable, no options exists to configure the network.  It tells me that the printer networking is not installed.  When I try to install the networking component during printer set up, it can't find the printer even with a cable attached (need to configure via cable then go wireless), while Windows 7's plug and play configures the printer under devices and printers in Control panel.

Did this ever work - yes.  What changed?  Hp Update.  How to resolve?  Buy another printer?  No.  HP creates the software interface to control the hardware but makes no mention of what or how the SSID "hpsetup" has been set on the device...

[dugas0126]

Reset-unplug-replug-restart seems to have worked. Thanks.