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05-01-2010 10:43 AM
I have a 3 year old C8180 that prints Red when it should print Blue. I installed a new HP Cyan Cartridge with no change. This occurs when printing text and when copying a document. The unusual thing is that when printing a photograph using the 4x6 tray it reproduces the Blues and all other colors perfectly. I have tried the HP Total Care help line and they just want me to keep changing the cartridge. Background: It is possible that the Cyan ink cartridge ran dry before I replaced it. I would appreciate any help on this.