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JMB12
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Poor print quality

HP Recommended
HP Envy 7640

I just purchased this printer today. When I got everything set up and tried to print some photos of my son's graduation, the colors look off, like they are faded. I cleaned the ink cartridges and aligned the printer still look awful. Very disappointed in the photo print quality. 

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banhien
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HP Recommended

Hi,

 

Welcome to HP Support Forum. Do you select the right papers ? Please select the right papers before print.

 

Regards.

BH
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JMB12
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HP Recommended

Yes I was using HP photo paper. I called HP support and was on the phone with then for about 45 min and was told that the printer had a "bug" and he could remove it but there would be a charge. Long story short, I returned that printer and purchased a cannon. Love the new printer and very disappointed with the whole HP experience. 

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