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Student
Posts: 1
Member Since: ‎05-08-2012
Message 1 of 2 (494 Views)

Poor scan quality-illegible text in scan - how can I improve scan quality?

Scan quality-I need to scan the back of my phone with back off and battery removed.  When I attempt to scan my phone, the serial nummer is illegible due to poor scan quality.  How can I improve the scan quality to make it legible?

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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 2 (486 Views)

Re: Poor scan quality-illegible text in scan - how can I improve scan quality?

Hi NancyRoyce,

 

Is the Serial number flat against the scanner glass?

 

If the serial number is under the battery then the scanner may have a problem scanning it with it being that far away from the glass. You may have better luck using a camera to capture the serial number on the phone.

I am an HP employee.

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