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Posts: 1
Member Since: ‎07-04-2014
Message 1 of 2 (145 Views)

Print Cartridge exchange

I have four unused ink cartridges during intial troubleshooting that were shown not to be the problem.  The cartridges are yellow HP920, Cyan HP920, Magenta HP920 and Black HP920. I would like to exchange these for the replacementOfficejet 6100 printer you furnished that uses HP932.  Customer Service provided the following service # 3004631060 at the time the HP6100 was ordered and stated that I should go to this address to receive free replacements for the HP920 cartridges.  Could you please tell me what the next step is?

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Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 2 of 2 (111 Views)

Re: Print Cartridge exchange

You'll need to contact HP Phone Support about this. Failing that another option would be to sell them on eBay.



Phone no.s


I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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