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07-04-2014 03:34 PM
I have four unused ink cartridges during intial troubleshooting that were shown not to be the problem. The cartridges are yellow HP920, Cyan HP920, Magenta HP920 and Black HP920. I would like to exchange these for the replacementOfficejet 6100 printer you furnished that uses HP932. Customer Service provided the following service # 3004631060 at the time the HP6100 was ordered and stated that I should go to this address to receive free replacements for the HP920 cartridges. Could you please tell me what the next step is?
07-07-2014 07:12 AM
You'll need to contact HP Phone Support about this. Failing that another option would be to sell them on eBay.