• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-25-2017 12:59 PM

HP Recommended
Product: OfficeJet Pro 6968
Operating System: Microsoft Windows 7 (64-bit)

Just downloaded the printer drivers and software and test pages print great.  However, when I try to print a doc. I get the following message, "Print driver host for 32bit application has stopped working.  A problem caused the program to stop working correctly.  Please close the program."

 

I have no idea why this is happening.  Any ideas?  Thank you!

 

1 REPLY 1

‎05-25-2017 01:56 PM

HP Recommended

Hello and welcome to the HP Forums!

 

Please let me know on which windows you are trying to install the printer?

 

The error message indicates that driver application is not been able to respond and it could have been due to printer registry files or print spooler could have been stopped on your pc.

You may try to do a Power cycle on your pc after removing or uninstalling all the printer applications.

Make sure that you are trying to install Full driver package downloaded from internet.

 

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
Incase the issue persist you may contact Support for HP Printers

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.