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JBnine
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Message 1 of 2
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Print quality problem with Officejet 6815e

HP Recommended
Officejet 6815e
Mac OS X 10.10 Yosemite

Have streaking in my printed text.  Did a complete head cleaning, alignment, replaced ink cartridges (HP)

final test page from printer is fine.... BUT when I go back to computer and print still have streaks and areas of complet no texts

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @JBnine

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having print quality issues.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2qQDU4V

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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