Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Welcome to HP Forums and Thanks for the post.
I understand that your printer is not picking up the paper.
Not to worry, I will be glad to help.
Have you tried any troubleshooting steps on your own?
Request you try the steps suggested in this HP Article.
If the issue persists, please contact our phone support to check on the service options available for your printer.
Let me know how it goes.
Chimney_83 I am an HP Employee
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