(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.
If you purchased the computer directly from HP shopping please contact HP shopping via http://store.hp.com and select the country. Then you might receive a phone number to call depending on the country that you reside in. Please contact them to return the printer for an exchange as you get a 30-day window to return the product if it still does not work.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me aKudosto appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
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