This problem has cropped up a few times and now makes the unit unusable. On powerup I hear louck clicks at some point and then get various error messages. Usually it claims there is a paper jam. There is no paper jam and I have looked in every place the manual suggests. None.
There is no longer a way to open it to replace ink cartridges. However I have been able to catch it in some of the left-right whiz movements, stop the operation and try both HP 920 cartridges and 3rd party ones (that had been workign just fine.) NO CHANGE.
In cases where I have been able to get it to sit still and be apparently ready for printing it seems to accept the print job and just sits there blinking the "Printing..." message ion the screen which is a flasehood. Will sit there in that mode forever.
So it makes nasty noises while in the print prep cycle and will not work . Is it dead enough to toss out ?
The attempt at help via loading a new driver did not help. The installation of the new driver and related system checks failed (undoubtedly because the prblem is some sort of hardware hung up.) The clacking sould during startup just got worse over time, fake paper jam messages are persistent, it never gets to a ready status free of fake jam messages.
There is such a mess of ink under the normal rest position of the ink holder/writehead that I susicion the excess ink has finally gummed up some electrical contact and/or mechanical cog. I think if one ever got the thing fully apart, you could wash it out with mineral spirits, clean everything avopiding roller involvement, and "refurbish" it. I also think that the so-called refurbished units on the market are exactly that -- taken apat and cleaned.
I read the response completely. You've done excellent troubleshooting and displayed terrific attitude, patience and resolve to try and get the issue corrected. It is greatly appreciated and kudos to you for that. 🙂 As @Chimney_83 is out of office, I am jumping in to assist you.
It certainly looks like a hardware issue with the printer and it may need to be replaced here.
if you've tried all the steps from this document for paper jam issues then the printer needs to be replaced as there is this loud noise as well.
Please contact Hp technical support tog et this done.