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sk2020
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Printer Error

HP Recommended
HP PSC 2355 all-in-one
Microsoft Windows 8.1 (64-bit)

My Printer error message is 'scanner failure, Turn Power off then On'

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rb011
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HP Recommended

Hi @sk2020,

 

Thanks for reaching out to the HP Support Forums for a solution to your printer issue.

 

I understand that you getting a 'scanner failure, Turn Power off then On' error message with an HP PSC 2355 All-in-One Printer. I would like to help.

 

Scanner failure usually relates to something failing mechanically. Here is the support document intended for use with this issue - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F....

 

Please let me know if this resolves the issue, or if you require further assistance.

 

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

 

Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

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