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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 05:09 PM

HP Recommended
Product: HP Officejet Pro 8600 premium
Operating System: Microsoft Windows 10 (64-bit)

the printer was working fine. then it needed to have a ink cartridge that was empty changed. I replaced in normal manner and immediately it said a second cartridge was empty. (has never happened before) I replaced that one also. and then it gave this error and has every time I have tried to start it. 

what are the diagnostic steps to proceed?? i am wondering if I got some bad ink cartridges from HP> because it was fine till I put in new cartridges. and this printer has not really had much printing on it. and i see many people have the same complaint on here. requiring two cartridge changed one after the other then printer fails. 

1 REPLY 1

‎03-22-2017 05:19 PM

HP Recommended

Thanks for reporting the Issue.

 

I saw there is a solved thread for same issue. You might want to take a look below

 

https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-8600-printer-general-error/td-p/3987588

 

 

Hope it would help you.

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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