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Top Student
Posts: 7
Member Since: ‎02-09-2015
Message 1 of 2 (101 Views)

Printer Lid mat will not adhere

Product Name: HP 8620 Pro
Operating System: Microsoft Windows 10 (64-bit)

Our 8620 is about 3 years old. On the underside of the top, there is a white-faced foam mat that normally is attached to the underside with double-sided tape. The tape has failed. We tried replacing the tape, but have had no success. Any suggestions would be appreciated.



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HP Support Agent
Posts: 7,692
Member Since: ‎10-12-2016
Message 2 of 2 (82 Views)

Re: Printer Lid mat will not adhere

Hi @SWolf,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that the white-faced foam mat on the scanner lid has fallen off.


This could be a hardware issue with the unit.


Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

I am an HP Employee

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