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Thacker33
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Printer Prompts "OUT OF PAPER." It is in fact full of paper!

HP Recommended
OfficeJet Pro L7590
Microsoft Windows 10 (64-bit)

Every time I try to print a page, the amber light on the printer blinks and the display screen on the printer gives the OUT OF PAPER prompt. There is plenty of paper in the tray. Once I lift up the tray cover until it snaps and then pop it back into place and press OK, the item will print, but only one page. I have to go through this manual tray-up-and-down process between each sheet that prints. Any help would be greatly appreciated. FYI: I use good paper, standard HP toner and my drivers are up to date.

 

 

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Dvortex
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HP Recommended

Hello, @Thacker33 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are having trouble while feeding paper on your Officejet All-in-One printer. I appreciate all your efforts & I’d certainly try to help you find an appropriate solution to fix this issue 🙂

 

I’d suggest you clean the rollers on the printer. Go to http://hp.care/2qegoQ9 and follow the steps listed under step 2. Once done, try performing a power drain on the printer. Here are the steps:

 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Now, try making few copies directly using the printer and check for issue resolution.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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