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Posts: 1
Member Since: ‎01-15-2014
Message 1 of 2 (178 Views)

Printer Software doesn't display when installing in Win 8



I have a very frustrating issue which means I can not install the printer software for my HP Plus B209a Printer.


When I try and run the installer for the full package installation it extracts the files as normal to a temp location.


Then the HP Installer (32bit) runs but in the background and does not display anything on screen. I just uses 15% CPU in task manager but no installation windows?



To give some background to this issue

(The first time I ran the installer software it did load but hanged on the detecting printer stage 1. So I restarted the laptop and tried to run again but this happened.)


I have updated windows to 8.1 and all updates are installed. I have tried disabling all startup programs etc.. to no avail.


Please could someone help with this issue as I can not scan with the printer until I can get this installed.


Kind Regards



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PhD Student
Posts: 697
Member Since: ‎08-07-2009
Message 2 of 2 (156 Views)

Re: Printer Software doesn't display when installing in Win 8

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I work for HP
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