Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎01-15-2014
Message 1 of 2 (177 Views)

Printer Software doesn't display when installing in Win 8

Hello

 

I have a very frustrating issue which means I can not install the printer software for my HP Plus B209a Printer.

 

When I try and run the installer for the full package installation it extracts the files as normal to a temp location.

 

Then the HP Installer (32bit) runs but in the background and does not display anything on screen. I just uses 15% CPU in task manager but no installation windows?

 

 

To give some background to this issue

(The first time I ran the installer software it did load but hanged on the detecting printer stage 1. So I restarted the laptop and tried to run again but this happened.)

 

I have updated windows to 8.1 and all updates are installed. I have tried disabling all startup programs etc.. to no avail.

 

Please could someone help with this issue as I can not scan with the printer until I can get this installed.

 

Kind Regards

 

 

0 Kudos
PhD Student
Posts: 693
Member Since: ‎08-07-2009
Message 2 of 2 (155 Views)

Re: Printer Software doesn't display when installing in Win 8

Personnel Message sent about Scrubber

JonW

I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation