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‎04-24-2017 01:33 PM - edited ‎04-24-2017 01:34 PM

HP Recommended
Product: HP ENVY 7645
Operating System: Microsoft Windows 10 (64-bit)

I try to print out a word doc for School Use, it doesnt print. I get "User Intervention Required". I do everything it says in this link: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508/...

 

I even try reinstalling the driver, restarting my computer, but no luck. 

 

 

2 REPLIES 2

‎04-24-2017 03:39 PM

HP Recommended

Can you print a document from a different program such as WordPad?  Do other Word documents print correctly?  If so it is possible the document is set to a different paper size, check the Page Setup settings.


Bob Headrick,  HP Expert

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‎04-24-2017 04:08 PM

HP Recommended

I tried printing out two other PDF Files, and they did not work either

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