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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2017 08:59 PM

HP Recommended
Product: Color LaserJet Pro M177fw
Operating System: Microsoft Windows 7 (64-bit)

I have problem with HP Printer Color LaserJet Pro M177fw and Error message : Printer cool down mode

2 REPLIES 2

‎06-05-2017 07:31 AM

HP Recommended

Hello, @PatrickLei - Hope you are well 🙂

 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are getting "cool down mode" on your LaserJet printer. I'd suggest you update the printer firmware to try and fix this issue. Go to http://hp.care/2ptZBu0 to download and update the printer firmware. Restart the printer and check.

 

Let's also perform a power drain on the printer. Here are the steps:

 

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, fax cable if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If the issue persists, then I'd recommend performing a full factory reset on the printer. I am sending you a private message with steps to reset your printer. Please click on the mailbox icon at the top-right corner of this screen to access your inbox.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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‎06-05-2017 08:28 AM

HP Recommended

Hi, Please resend the private message since I haven't been able to locate it in my Inbox. Thanks

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