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Honor Student
Posts: 2
Member Since: ‎12-30-2010
Message 1 of 5 (7,125 Views)

Printer cancels print job by itself

My printer quite often will cancel print jobs in the midst of printing, even if I haven't touched any buttons on it. So it will eject half printed pages.  I am not provided with any error messages. My previous printer, also an HP Photosmart, did this too and I returned it and got a new printer to try and resolve this issue, but to no avail. I would really appreciate any help with this problem, as it is very frustrating. I have an image of a half printed flag.

IMG_0968.JPG

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Provost
Posts: 42,166
Member Since: ‎01-07-2009
Message 2 of 5 (7,105 Views)

Re: Printer cancels print job by itself

Hi,

 


AngryEric wrote:

My printer quite often will cancel print jobs in the midst of printing, even if I haven't touched any buttons on it. So it will eject half printed pages.  I am not provided with any error messages. My previous printer, also an HP Photosmart, did this too and I returned it and got a new printer to try and resolve this issue, but to no avail. I would really appreciate any help with this problem, as it is very frustrating. I have an image of a half printed flag.

IMG_0968.JPG



 

Try disconnecting from the internet and then print something to see if it still happens.

What are you you using for antivirus/malware/firewall solution?


Go to ESET.Com and use their online scanner. Does it find anything interesting?


Best regards, 

erico

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Provost
Posts: 29,760
Member Since: ‎11-17-2008
Message 3 of 5 (7,097 Views)

Re: Printer cancels print job by itself

Please read this post then provide some details. What printer model (there are hundreds of Photosmart models)? What operating system? 32 bit or 64 bit? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?  Are there any error messages on the printer or computer screen?

 

 

 

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Posts: 2
Member Since: ‎12-30-2010
Message 4 of 5 (7,079 Views)

Re: Printer cancels print job by itself

Sorry for not providing more detail. My printer is an HP Photosmart Premium C310a. My operating system is Windows 7 64-bit. My printer is connected with a wired LAN connection. There are no error messages on the PC monitor or the printer's screen.

Student
Posts: 1
Member Since: ‎01-30-2013
Message 5 of 5 (6,169 Views)

Re: Printer cancels print job by itself

Having the same problem with my C310, using the same settings, but it does not happen all the time. Very annoying when you are half way through a full page colour print
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