I turned the machine off 30 minutes ago by pressing the on/off button. I just started it up again.
After initialization I got an error message that the machine was previously turned off incorrectly, and that to avoid damage to the unit I need to turn it off by pressing the on/off button. Since I had indeed turned the unit off correctly, I know this is spurious.
When I clear this message I get another to the effect that one or more ink cartidges is/are defective and to replace the offending cartridge. I then raise the lid, as I always have, to access the cartridges. Normally opening the lid causes the carriage to move left, providing access to the cartridges. It does not move now, however.
At this point another message appears, instructing me that the lid is open, which of course, I know.
I have attempted to move the carriage to the left with the power off. It seems that considerable, probably excessive force would be required to do this, so I have not pushed my luck.
Any other ideas?
Thank you for offering to explain ervice options, but if there is nothing I myself can do, the unit is not worth repairing, and you need not take your time to go into this.
Thanks for the reply and trying the suggested steps. If the cartridges are not moving even if you try to move the cartridges with your hand while the printer is off. Is it most likely a hardware issue and request you to contact our phone support for any service options.
Keep me posted.
Chimney_83 I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.