-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hello @AudreyJ6 ,
Welcome to the HP forum.
I understand that your getting a message that your printer is claimed on another account.
I would like to help you with this.
I am going to assume that the printer was put onto an account during setup.
Perhaps an alternate email, or a partners email, or kids?
the only real way to find out is to call HP's Cloud Service Department.
I do have a suggestion that may speed you along your way and save you a phone call.
On the front panel of the 5530 touch the web services icon.
It is located in the upperleft hand corner of the display.
It will show you an email address.
If the email is not customised (it looks like random numbers and letters) then I would remove web services.
From the screen where you see the email, touch settings, then scroll down.
You will see the option to remove web services.
This will free the printer from the unknown account.
It will bring you back to the main screen.
Touch the web services icon again.
It will ask you to accept the terms and about auto updates.
I recommend accepting both.
The printer will print you out a new claim code.
If the printer has a customised email, the same steps will work.
The down side is that the custom email will be lost forever.
If you don't want to lose the custom email I would call Cloud Services.
I hope this helps you.
If you need to call the Cloud Services, please call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HP Recommended
Hello @AudreyJ6 ,
Welcome to the HP forum.
I understand that your getting a message that your printer is claimed on another account.
I would like to help you with this.
I am going to assume that the printer was put onto an account during setup.
Perhaps an alternate email, or a partners email, or kids?
the only real way to find out is to call HP's Cloud Service Department.
I do have a suggestion that may speed you along your way and save you a phone call.
On the front panel of the 5530 touch the web services icon.
It is located in the upperleft hand corner of the display.
It will show you an email address.
If the email is not customised (it looks like random numbers and letters) then I would remove web services.
From the screen where you see the email, touch settings, then scroll down.
You will see the option to remove web services.
This will free the printer from the unknown account.
It will bring you back to the main screen.
Touch the web services icon again.
It will ask you to accept the terms and about auto updates.
I recommend accepting both.
The printer will print you out a new claim code.
If the printer has a customised email, the same steps will work.
The down side is that the custom email will be lost forever.
If you don't want to lose the custom email I would call Cloud Services.
I hope this helps you.
If you need to call the Cloud Services, please call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
