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‎05-14-2017 07:31 AM - edited ‎05-14-2017 07:54 AM

HP Recommended
Product: Deskjet 3630 all in one serie
Operating System: Microsoft Windows 10 (64-bit)

The printer does not print anything in black, but prints all other colours. I tried after replacing the black ink cartridge as well. It is still the same. How can I fix this? Please inform!

 

Thanks in advance.

 

Apsara.

3 REPLIES 3

‎05-14-2017 09:47 AM

HP Recommended

Try the HP web site here.

 

https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c046...

 

Let us know.

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‎05-14-2017 03:22 PM

HP Recommended

Thank you for you reply.

 

I have replaced the previous black ink cartridge (received with the printer during purchase) with the free HP black ink cartridge I received with the printer when I purchased it. 

 

The printer does not show any errors nor does it show that ink level is low (it actually shows that ink levels are full) and I hear the printing noises but the paper would come out blank.

 

The reasons in the HP web site linked in your previous messsage don't really apply to me. Could there be any other reason? 

 

Thanks in advance!

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‎05-14-2017 04:36 PM

HP Recommended
@Apsarasn1 wrote:

 

The reasons in the HP web site linked in your previous messsage don't really apply to me. Could there be any other reason? 

 

Thanks in advance!

Why would the troubleshooting for your printer not apply to you?

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