Printer doesn't recognise instruction to print; wi-fi symbol is live, and internet works for other. i have checked the device settings in the computer control panel, and the items are in the pribnt queue. I have tried scanning a document using my phone and sending it to the printer to print (genius Scan) and it works. The problem seems to be between the printer and the laptop. The printer is showing as 'offline' on the Conrol panel but the wi-fi symbol on the printer is live.
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