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‎01-16-2022 06:08 PM - edited ‎01-16-2022 06:09 PM

HP Recommended
Product: HP Photosmart C6280 All-in-One Printer
Operating System: Microsoft Windows 11

Is there an alternate driver to use with Windows 11 for the HP Photosmart C6280. I am using a Surface Pro 6. In Windows settings it says Driver is unavailable. 

The printer works fine with Windows 11 on my HP Envy

Category:
4 REPLIES 4

‎01-16-2022 07:56 PM

HP Recommended

Hello @woody12122 .
Use any of the following drivers:

https://ftp.hp.com/pub/softlib/software13/COL40842/ds-99374-24/upd-pcl6-x64-7.0.1.24923.exe

https://ftp.hp.com/pub/softlib/software13/COL40842/ds-99376-24/upd-ps-x64-7.0.1.24923.exe

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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‎01-16-2022 09:01 PM

HP Recommended

Thank you for your help however there was no change. The message in Settings/Bluetooth & devices/Printer, Scanner , Copier it still says "Driver is unavailable".

‎01-16-2022 09:06 PM

HP Recommended

@woody12122 .

Have you checked if you can use the built-in Windows driver?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

‎01-16-2022 10:31 PM

HP Recommended

Thank you for your help. I have spent quite a bit of time with Microsoft support who tried many different things and he concluded that HP would need to provide an alternate driver for use with Windows 11. I note on HP printer compatibility page (https://support.hp.com/au-en/document/ish_4839960-4840167-16?jumpid=in_r11839_au/en/WIN11_PrintLandi...) that the "HP Photosmart C6280 All-in-one" is not listed. Are you aware if there is an alternate driver I can use with Windows 11 on my Surface Pro 6?

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