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Student
Posts: 1
Member Since: ‎09-30-2011
Message 1 of 1 (444 Views)

Printer drivers will not install on Officejet 6500 E709a

Product name: HP Officejet 6500 printer E709a

Operating system: PC-Windows 7 64-bit and Netop-32-bit

Error message: "Fatal Error MSI.BPD_SCAN.ENT"

 

I upgraded to Windows 7 Professional from Windows 7 Home Premium. Using Windows 7 Home Premium I had no trouble with downloading and installing the software. After I upgraded to Windows 7 Pro is when all the install issues started; the drivers will not install, it starts and then just quits. I have tried every suggestion from HP and have had no luck.

 

The same is is happening with my Netop using Windows 7 Basic.

 

Is there anybody out there who has had this problem and has a fix?

 

Thank you

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