Printer failure

[PM69]

Wireless printer set up showing connection to Wi Fi but not printing items sent from iPad. Printer is photocopying. Any suggestions?

[Jeet_singh]

Hi @PM69,

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I see from the post that you are having issues with the printer not printing from iPad on your HP DeskJet 3630 printer. I would suggest you assign a static IP address on the printer, which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

What is the Operating system installed on the PC? Windows or Mac

Have you tried to perform a hard reset on the printer?

In the meantime, let's try these steps here:

I would suggest you assign a static IP address and check. This will also help you in getting a steady connection on your printer. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

•    Type the IP address on your web browser to obtain the printer EWS page on your computer.

•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, restart your printer, PC, and other devices on the same network.

For more details, please follow the steps suggested in the support document for - HP Printers - Printer Does Not Maintain Wireless Connection

Please perform the steps suggested and please get back to us with the results for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,

[PM69]

Thanks for your suggestions but I am unable to obtain an IP address by touching the WiFi icon. No address appears and the wireless system merely switches on and off. I am using an Apple Mac iPad.

[sandytechy20]

Hi! @PM69, I am @sandytechy20. It looks like you were interacting with @jeet_singh but he is out of the office today so I'll take over from here.

I appreciate your efforts for trying out the steps.

Follow the below steps to fix this issue.

Print network configuration page to obtain the IP address.

On the printer's control panel, press the Wireless button  and the Information button  at the same time.

Both a Network Configuration Page and a Wireless Network Test Report print.

And then Update the printer firmware.

Assign a manual IP address to your printer.

Click here and follow step 10 and 11 from this document.

Let me know if that helps.

Cheers.