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P2PFlag
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Printer fltbed lid not closing properly

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HP Officejet Pro 8620
macOS 10.12 Sierra

Does anyone have any experience of their HP multi-function machine not closing its lid properly? Every time anyone lifts the flatbed cover on ours to copy or scan a document/book/magazine/bum, it won't close again properly. Either one end or the other sticks up afew milimeters and, potentially, will cause a document misfeed if the next user uses the document feeder. BTW, not serious about that last item for scanning.

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Rainbow23
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Message 2 of 2
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@P2PFlag,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you. 

I understand that the lid of the flatbed scanner does not close properly.

 

This could be a hardware issue with the scanner lid.

 

Hence, you may contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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