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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2017 09:45 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: macOS 10.12 Sierra

Does anyone have any experience of their HP multi-function machine not closing its lid properly? Every time anyone lifts the flatbed cover on ours to copy or scan a document/book/magazine/bum, it won't close again properly. Either one end or the other sticks up afew milimeters and, potentially, will cause a document misfeed if the next user uses the document feeder. BTW, not serious about that last item for scanning.

1 REPLY 1

‎04-29-2017 02:50 PM

HP Recommended

@P2PFlag,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you. 

I understand that the lid of the flatbed scanner does not close properly.

 

This could be a hardware issue with the scanner lid.

 

Hence, you may contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.
 

Rainbow23 - HP Support.
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