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Printer head cleaning

I cannot use the menu on the inkjet printer itself as it tells me that the black ink needs replacing.  Light keeps flashing and I have tried multiple ways to correct this; just replaced the ink cartridge.

 

If I try to use the menu on the computer, when I click on Maintenance tasks, a screen titled "printer preferences" comes up.

 

  I read that you can clean printer heads by removing from the printer and soaking in water, but I don't think I can remove the print heads from our printer.  It is an HP D7100.

 

This is the second time I have posted these problems.  Can anyone help me?

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Printer head cleaning

Hi @regeaston,

 

Welcome to the HP Forums!

 

I noticed that your HP D7100 keeps saying the black needs replacing, and the light keeps flashing. I am happy to help!

 

I would recommend to look through these guides:

 

 

If the guides do not work, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Hope this information helps, and have a wonderful day! Smiley Happy

RnRMusicMan
I work on behalf of HP

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Printer head cleaning

Thanks for trying everyone, but as we were needing the printer "then" instead of later, we scrapped it and got a different one.  So therefore we couldn't try the 'help' that you suggested.

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