Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎04-28-2010
Message 1 of 2 (608 Views)

Printer ink cartridge problem - will not recognize it.

I have a fairly new - as of January - Photosmart Plus B209 printer. It has worked perfectly. The other day I put in a new cartridge and the screen says it is either damaged or not there. I bought another cartridge, but it is not recognizing that one either. When I go into the HP solution center it says my printer is disconnected. I have shut the printer off and on several times, I have unplugged and replugged in the power chord a few times, I have uninstalled and reinstalled the software once, still I get the same message. Maybe the spot where the cartridge goes is actually bad. It looks fine. I have cleaned it with the soft cloth as mentioned in one help. The cartridge snapped in place like normal. I do have insurance on it, if it needs replacing. I would like to get this solved. I really like this printer.


Thank you for any help!

0 Kudos
Honor Student
Posts: 2
Member Since: ‎04-28-2010
Message 2 of 2 (573 Views)

Re: Printer ink cartridge problem - will not recognize it.

I want to add to the question I asked yesterday. I got the disconnected problem figured out. Some how my Zone Alarm had changed its setting so it would not allow for sharing printers. That is solved. Now, I just need to figure out this ink problem. I have tried about every trick I can.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation