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05-04-2017 03:29 AM
The printer is printing but I get blank pages. I have all new cartridges (except the small black one, because I can't buy them anyware. But I have a full XL version of black). I have cleaned the printerhead. I don't know what to do next. Can anyone help me?
05-05-2017 01:08 PM
Welcome to HP Forums and Thanks for the post.
I understand that you have replaced cartridges and cleaned printhead and the printer is not printing anything, is that right?
Not to worry, I will be glad to help.
Are you able to make a copy on the printer?
Recommend you try to make a copy on the printer and check if the printer is printing fine.
Copy function of a printer is independent of the software on the computer.
If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)
If the printer still does not make a copy after a hard reset. Please contact our phone support for the service or upgrade options for the printer.
If the printer makes a copy, please refer to this HP Article for assistance.
Keep me posted.
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