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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 03:29 AM

HP Recommended
Product: HP7510e all in one C311a
Operating System: macOS 10.12 Sierra

The printer is printing but I get blank pages. I have all new cartridges (except the small black one, because I can't buy them anyware. But I have a full XL version of black). I have cleaned the printerhead. I don't know what to do next. Can anyone help me?

1 REPLY 1

‎05-05-2017 01:08 PM

HP Recommended

Greetings @Ingmom, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you have replaced cartridges and cleaned printhead and the printer is not printing anything, is that right?

Not to worry, I will be glad to help. 

Are you able to make a copy on the printer?

 

Recommend you try to make a copy on the printer and check if the printer is printing fine.

Copy function of a printer is independent of the software on the computer.

If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)

If the printer still does not make a copy after a hard reset. Please contact our phone support for the service or upgrade options for the printer. 

If the printer makes a copy, please refer to this HP Article for assistance. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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