Printer not completing power up cycle on wake-up.

[mw_6]

On wake up printer panel lights up and displays HP logo & "black and white" barber pole pattern. Freezes at that point.

Does not go on to complete the process. I.e. doesn't get to where it displays copy/scan/print etc.

The buttons don't light up either & are inactive.

The (input) AC power lead is Ok. (Checked with a DVM). The green PSU LED (in the back of the printer) is on.

Naturally HP printer doctor untility cannot connect to the device, nor can I take if offline/online form the keyboard

Sounds like a PSU DC output issue? Device still under warranty. Is the returns process complicated?

Thank you.

[sandytechy20]

@mw_6

This is a great location to get assistance! I read your post and see that your HP Envy 5540 printer does not complete the wake up. I would like to help you resolve this issue. 

• Perform hard reset on the printer.
• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, 

Let me know how it goes.

Cheers.

[mw_6]

SandyTech20,

No difference!

[mw_6]

Logged as a h/w fault. being replaced under warranty

[MKazi]

@mw_6

Hi,

as @sandytechy20 is out of the office, I'm replying to you. 

Thanks for letting me know. I appreciate you choosing the correct option and utilising the warranty to get the product replaced. 

I'm positive things will be fine with the replacement unit. I thank you for your time and patience. 

Cheers! 🙂