Printer not feeding the paper

[Saltillo72]

Hello! Well my HP Deskjet F4280 All-in-one is not feeding the paper. I just changed the ink cartridge thinking it was the reason but still not working. Help, please!

[Jeet_singh]

Hi @Saltillo72,

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I see that you are having an issue with the printer not feeding the paper from your HP DeskJet F4280 printer. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Have you checked for any obstructions in the paper path? Use a flashing light to make sure you see any smaller pieces.

Have you check for the paper and tray are pushed into the printer far enough to engage the feed rollers?

Have you tried to print a self-test from the printer?

Let's start by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If self-test prints then the problem is most likely with SW drivers, connectivity, application, or special paper type.

If self-test does not print:

• Is it the roller that is not picking the paper or something is blocking the paper path?
• Can you hear or see the roller attempting to turn (is it working mechanically)?

Clean the rollers – make sure you clean the pickup rollers and not the rear feed rollers

For more details, please follow the steps suggested in the support document for - HP Deskjet F4200 All-in-One Series - 'Out of Paper' Error Message and the Printer Does Not Pick Up o...

Please follow the steps suggested and get back to us with the results for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Saltillo72]

Thank you very much, unfortunately it didn't work. I can hear somehting "rolling" (like you said "mechanically"), but I don't know how to clean it. I guess is time to take it someplace to be fix....  

[Saltillo72]

Thank you very much, unfortunately it didn't work. I can hear somehting "rolling" (like you said "mechanically"), but I don't know how to clean it. I guess is time to take it someplace to be fix.

[Jeet_singh]

Hi @Saltillo72,

Thank you for replying,

I appreciate your time and efforts,

I understand you have tried to follow the steps suggested and still having the issue, I would suspect this could be an issue with the sensor which might be the cause, I would personally suggest you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,