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05-28-2017 06:50 AM
Two weeks ago, I removed the old cartriges from the printer to get these refilled with ink but these cannot be refilled.
Therefore, I recently bought new cartriges, turn the printer on, installed the new cartriges and the print tests failed.
Can this rpoblem be fixed?
05-28-2017 09:29 AM
The troubleshooting steps in the document here may help resolve your Deskjet 3520 not printing properly.
If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge. Turn it over and examine the area around the ink port. There are four orange plastic spots, left over from the protective cap. Make sure these are flush with the cartridge body, if not carefully trim them flush. If the plastic nubs protrude they can prevent the cartridge from seating properly. Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.
It may also help to manually clean the printhead as described in the post here.
I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover.
If none of the above restores black printing your printer will likely require repair or replacement.
Note that the Deskjet 3520, like any printer with separate printheads and ink cartridges, may be damaged if the ink cartridges are removed for an extended time.
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