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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 09:04 PM

HP Recommended
Product: HP Envy 4520

Have only printed approx 7 to 8 documents on new printer.  Started having problems with black going missing.

i ran print quality diagnostic test & it showed slight problem with black so I followed instructions to clean cartridges.  It didn't fix problem so I left it. Now when I use printer it won't print any black at all even though HP app says I have plenty of black ink!!

1 REPLY 1

‎05-03-2017 09:48 AM

HP Recommended

@AnnieD3,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print in black from your HP Envy 4520 e-All-in-One Printer.

 

This issue could occur if the nozzles of the black print cartridge are damaged or not working.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Color or Black Ink Not Printing

 

Let me know how that works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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