My printer (HP Envy 5530 ) stopped printing and went offline. Tried the usual things but still was offline even though the dialoge box for work offline was not checked. I had just downloaded HP Print and Scan Doctor 5.0 and run a scan which didn't show any problems. Removed program and printer immediately worked. I should say that I am using a HP EliteBook laptop.
1. Record its existing IP address (touch to the antenna symbol), 2. Touch Home then touch Setup, 3. Touch Network setup, 4. Touch Wireless settings, 5. Touch Advanced settings, 6. Touch IP settings 7. Touch Ok, 8. Touch Manual, 9. Touch IP Address (it should show existing IP address) 10. Now change the last 3 digits from something to something greater than 100 11. Touch Done then Ok
Reboot the printer.
BH *** **Click the KUDOS thumb up on the left to say 'Thanks'** Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.