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none7
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Message 1 of 2
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Printer offline

HP Recommended
HP Envy 5530
Microsoft Windows 8.1 (64-bit)

My printer (HP Envy 5530 ) stopped printing and went offline.  Tried the usual things but still was offline even though the dialoge box for work offline was not checked.  I had just downloaded HP Print and Scan Doctor 5.0 and run a scan which didn't show any problems.  Removed program and printer immediately worked.  I should say that I am using a HP EliteBook laptop.  

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banhien
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Message 2 of 2
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HP Recommended

Hi,

Welcome to HP Support Forum.

 

Firstly please use the following tips/instructions to fix:

   http://support.hp.com/us-en/document/c04249080

 

and secondary give it a fix (static) IP may help:

 

1. Record its existing IP address (touch to the antenna symbol),
2. Touch Home then touch Setup,
3. Touch Network setup,
4. Touch Wireless settings,
5. Touch Advanced settings,
6. Touch IP settings
7. Touch Ok,
8. Touch Manual,
9. Touch IP Address (it should show existing IP address)
10. Now change the last 3 digits from something to something greater than 100
11. Touch Done then Ok

Reboot the printer.

Regards.

BH
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