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sisaacson1
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Printer printing blank sheets

HP Recommended
HP Photosmart 5520
Mac OS X 10.11 El Capitan

Hello! My HP Photosmart 5520 printer is 4 years old and has recently stopped putting ink on the sheets it prints. The whole process is normal until I see the sheet and it is blank after printing. I have cleaned the inkheads, aligned the printer, and inserted new ink correctly. It doesnt seem to be a connectivity issue with the computer, nor does it seem to be a jam issue. Has someone had this problem before, and can it be resolved? Thanks!

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Jeet_singh
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Hi @sisaacson1,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand your HP Photosmart printer is printing blank pages. Don't worry I'll try my best to help you with this,

 

Did you make any changes to your printer?

 

What happens when you try to make a copy from your printer?

 

Please uninstall and reinstall the printer software from your MAC and check if it helps.

 

Please uninstall and reinstall the printer software from your MAC and check if it helps.

 

Click Finder in the Dock.
In the menu bar, click Go, click Applications, then open the HP or Hewlett-Packard folder.
If HP Uninstaller is in the folder, double click it, then follow the on-screen instructions to uninstall the software.
If HP Uninstaller is not in the folder, continue to the next step.
Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.
The Printers folder opens.
Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
Restart the Mac.
Right-click or Ctrl + click the Trash icon, then select Empty Trash.

 

Please update the printer software using this link.

 

Also, Clean the cartridges using an automated tool
Follow these steps to run an automated tool to clean the cartridges.
On the product control panel, touch Setup (), and then touch Tools. The Tools menu displays.
On the Tools menu, touch Clean Cartridges. The product cleans the cartridges.
Try the print job again.

 

Refer this article to further troubleshoot print quality issues.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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