• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Deskjet 1510 series
Microsoft Windows 7 (64-bit)

Hi,

 

My HPDeskjet 1512 printer is giving me fits.

 

Yesterday I tried to print out a .doc and it came out half there/half missing. 

I ran the diagnostics. I even put in new ink cartridges.

 

Nothing has helped.

 

I uninstalled and then reinstalled the whole thing toay. It says everything is fine. Well, it's NOT.

While yesterdays problem seemed to be with the black text printing sporadically with no color at all.

Today I have all color and NO black at all.

 

ANY SUGGESTIONS??

 

Thanks for any help

1 REPLY 1
HP Recommended

Hello, @Shift_OH – Hope you are well 🙂
 

Thanks for reaching out to the HP Forums! I’d like to help!


I understand that you are having issues while printing with the Deskjet printer. Going through your post I’m not very sure whether the issue is caused by the printer hardware or the printer drivers.


To isolate the issue further, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.


If the copy comes out fine, then the issue is with the printer drivers and you can try a clean install to try and fix the issue:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software12/COL48430/al-117537-4/DJ1510_188.exe to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.