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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2017 07:05 PM

HP Recommended
Product: HP Photosmart Premium

My printer will print but over the black text is a repeated blue text so everything is blurry.  I have run the Align Print Heads and Clean Print Heads programs and the text pages are fine but but nothing has changed when I print a document.

Advice, please??

1 REPLY 1

‎05-18-2017 02:52 PM

HP Recommended

Hi @NI6,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Photosmart Premium is printing black text repeatedly over blue text.

 

This issue could occur if the printhead is not aligned properly or defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Fixing Print Quality Problems

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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