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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2017 03:23 PM

HP Recommended
Product: HP 8620 Pro printer
Operating System: Chrome OS

My printer does not print grey, only dark black. Only change I made recently was removing the USB connection and installing the printer on the cloud network (printing wirelessly). Any help tp resolve the issue will be appreciated.

1 REPLY 1

‎03-11-2017 04:06 PM

HP Recommended

@iitm70,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print in gray but only dark black.

 

This could be one of the limitations of Chrome App.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Printing with the HP Print for Chrome App

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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