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Luv2Golf
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Message 1 of 2
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Printer problem

HP Recommended
HP Officejet 4620
Microsoft Windows 10 (64-bit)

I have an HP Officejet 4620.  Everything was working fine until today.  I tried to print something and the printer selected was Quicken PDF printer which I do not have.  I tried to change it but my HP printer was not even listed as one of the options!   What should I do????

 

Please help!

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greenturtle
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Message 2 of 2
Flag Post
HP Recommended

Hi,

Thanks for using the forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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