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JMS Top Student
Top Student
Posts: 3
Member Since: ‎11-22-2008
Message 1 of 14 (22,677 Views)
Accepted Solution

Printer properties keeps changing 'Mirror Image' option to ON

I have Word 2003 SP3.

My multifunction printer is HP Officejet Pro L7700.

In printer properties - under the 'advanced' tab, I have 'Mirror Image' set
to OFF.

However, if I make a change under the 'features' tab in pinter properties,
the 'Mirror Image' will change to ON, without me wanting it to.

How can I keep this from happening?

Thank you,
Jamie
0 Kudos
Accepted Solution

Re: Printer properties keeps changing 'Mirror Image' option to ON

Welll guess what as I typed my last reply HP Support emailed to do the same thing:

 

Except you must uninstall the software first.  This could be different for other printers.

 

I have an HP Officejet Pro L7590 All-in-One Printer

 

If you don't have your CD Software you can go to  here to find your printer software & driver

 

Solution:
=========

 

Step 1:
=======
Uninstall All-in-One software :
================================

To completely uninstall the software, run the uninstaller at level three using these steps:

1. Turn the All-in-One off and disconnect any USB/Ethernet cable from All-in-One to computer.

2. Insert the all-in-one CD-ROM into the computer. Cancel any installation windows that appear.

3. Click Start on the taskbar and then click Run.

4. In the command box type the following command and press Enter key: X:\Util\CCC\Uninstall_L3.bat

(X: is the CD-ROM drive letter of that the all-in-one CD-ROM is in)

 

Step 2:
=======
Re-install the All-in-One software:
===================================

1. Insert the software CD into the CD-ROM drive of the computer. The software installer starts automatically.
 NOTE:  The User Account Control screen might display. Click Continue . 

2. Click Install on the Thank you for purchasing from HP! screen.

3. Click Next on the Welcome to the Install Wizard... screen.

4. Click Next on the Do Not Block HP Install Wizard Processes screen.

5. Select Yes or No on the Automatically Check For Updates screen and then click Next .

6. Select Recommended on the Installation Options screen, and then click Next .

7. Follow the instructions on the screen that displays to finish installing the software.

After installation is completed, restart the Computer to save the changes.

 

I will try this over the weekend.

Good luck

 

View solution in context
Honor Student
Posts: 3
Member Since: ‎11-21-2008
Message 2 of 14 (22,645 Views)

Re: Printer properties keeps changing 'Mirror Image' option to ON

i had this same issue unil i went to Control Panel>Printers> right click on printer in question>Properties>under General tab click Printing Preferences>under Advanced Tab click Mirror Image off>just in case that wasn't going to cure my mirror image turning right back on I went to the Printing Shortcut Tab and resaved my shortcuts, checking back to Advanced Tab to make sure that the Mirror Image still showed off. i've had no reoccurance of that issue since.
JMS Top Student
Top Student
Posts: 3
Member Since: ‎11-22-2008
Message 3 of 14 (22,646 Views)

Re: Printer properties keeps changing 'Mirror Image' option to ON

Well, I tried this.  As soon as i went into printing shortcuts and changed something, the Mirror Print went back to ON again.
 
Anyone else?  Somehow, I believe this started happening when MS Service Pack 3 was installed.
Ron Honor Student
Honor Student
Posts: 4
Member Since: ‎11-25-2008
Message 4 of 14 (22,610 Views)

Re: Printer properties keeps changing 'Mirror Image' option to ON

I have a similar problem, and wondering if you resolved yours.  I have a HP 6110 printer attached to a desktop.  The desktop is connected to a wireless network with a laptop, all XP Home.  When I print from the desktop to the printer, it is OK.  When I print from the laptop to the printer, it comes out mirror image.  Mirror Image is "not" checked in the printer properties on either computer.  Is there any other way the print would be mirrored?  Is it network related?  Thanks.
Tutor
Posts: 6
Member Since: ‎11-25-2008
Message 5 of 14 (22,607 Views)

Re: Printer properties keeps changing 'Mirror Image' option to ON

I had to go into the advance tab on both the my laptop and my desktop but I still think its the HP software update.  Because my laptop was update to XP3 few months ago. 
Ron Honor Student
Honor Student
Posts: 4
Member Since: ‎11-25-2008
Message 6 of 14 (22,599 Views)

Re: Printer properties keeps changing 'Mirror Image' option to ON

Thanks for the reply, myjoy2go
 

I had to go into the advance tab on both the my laptop and my desktop (What changes did you make under the advanced tab?)

but I still think its the HP software update.  (Which HP Software Update do you mean?)

Because my laptop was update to XP3 few months ago. (Do you mean Windows XP Service Pack 3?)

Thank you....this problem has me buffaloed!

 
Ron Honor Student
Honor Student
Posts: 4
Member Since: ‎11-25-2008
Message 7 of 14 (22,571 Views)

Problem Solved

My mirror image print problem was solved by uninstalling Service Pack 3 in XP.
Ron Honor Student
Honor Student
Posts: 4
Member Since: ‎11-25-2008
Message 8 of 14 (22,571 Views)

Problem Solved

My mirror image print problem was solved by uninstalling Service Pack 3 in Windows XP Home.
Tutor
Posts: 6
Member Since: ‎11-25-2008
Message 9 of 14 (22,503 Views)

Re: Printer properties keeps changing 'Mirror Image' option to ON

Ron,

 

I see you uninstalled XP Service Pack 3I did not have to do that.

 

Please note that for some reason all the default setting have mirror on so you have to make custom settings

All of my custom settings were OK.

 

(What changes did you make under the advanced tab?)

 

 I setup two new custom setting.

1Mirror-Off for regular printing Custom Setting.

 a. Advance Tab: set the mirror setting to off

 b. Shortcut Tab: Rename this custom setting to Mirror Off

 

2Two-Side Printing

 aShortcut Tab: set the everday printing to print to print two sided

 b. Advance Tab: set the mirror setting to off

 c. Shortcut Tab: Click Save and name it Two-Sided

 

(Which HP Software Update do you mean?)

I have my desktop setup to receive updates from HP.

 

(Do you mean Windows XP Service Pack 3?)

 Yes - my laptop- I updated to XP3 when it first came out - a couple of months ago.

My desktop I did on the 24th of this month the same day HP updated its software.

 

You can update your computer to XP3 and then just make the custom printing.

 

I have contacted HP with this issue and suggest that they update the software and drivers for these printers.  

There is a definite conflict with a driver or software

 

Good luck and try again!

Tutor
Posts: 6
Member Since: ‎11-25-2008
Message 10 of 14 (22,502 Views)

Re: Printer properties keeps changing 'Mirror Image' option to ON

 I did have one more thought.  I didn't uninstall the printer and reinstall the printer.

That could of helped but I just thought of that.   Sometimes that can correct a problem.

I will try that on my desktop and see what happens and report back but I won't be doing this until the weekend.

 

 

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