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VF2
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Printer saying incompatible ink when compatible

HP Recommended
ENVY 4520 All-in-One Printer s

My printer takes HP Ink cartridges 302. I have just bought a new black 302 ink cartridge however it is saying that it is incomaptible with my printer when it is excatly the same as the one i have took out.

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A4Apollo
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Hey there! @VF2, Thanks for stopping by HP forums!

 

I understand you are getting incompatible ink cartridge error your printer.

 

Don't worry I'd love to help you out.

 

Did you make any changes on your printer?

 

Please try the steps recommended below.

 

Clean the electrical contacts

The printer might display an ink cartridge error if the ink cartridge contacts are dirty.
Gather the following materials:
Dry foam rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
   CAUTION:
Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
Turn on the printer, if it is not on already.
Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.
The carriage moves to the center of the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the power cord from the rear of the printer.
Disconnect the USB cable, if it is connected.
To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.
Pull up on the ink cartridge to remove it from the slot.
   CAUTION:
Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

 

Refer this article to further troubleshoot Incompatible Ink Cartridge issues.

 

 

 

I'll watch your reply!

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

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