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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-01-2011 11:59 PM

HP Recommended

i watched the video and did everything you said twice still does not work thank you

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‎12-02-2011 09:46 AM

HP Recommended

Make sure you've completed the step on cleaning the rollers as thoroughly as possible. In my experience, that step is the most likely to make a difference.

 

The last step is to service the printer.  If you've tried the other steps and it still won't work, then most likely the printer is broken. Sorry - not what you wanted to hear I'm sure.  

 

 

I am an HP employee.
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‎03-02-2012 04:21 PM

HP Recommended

help

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‎03-05-2012 12:33 PM

HP Recommended

hi there kysunshine,

could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎03-05-2012 05:52 PM

HP Recommended

THANK YOU,WHOEVER YOU ARE, FOR REPLYING..  FOR  SOME  REASON  THE  PRINTER SEEMS  TO BE  WORKING  AGAIN..  HP  COULD  BE  A  LOT  EASIER  TO  GET AROUND FOR OLD PEOPLE AND ONES WHO KNOW NOTHING ABOUT A COMPUTER.  WHY DO YOU THINK WE COME TO THIS SITE ANY WAY?????

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‎06-09-2012 08:02 PM

HP Recommended

need help with printing  i keep getting printer out of paper and it is not

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‎06-11-2012 10:58 AM

HP Recommended

Hi there lovegodess,

 

What printer model and operating system are you using?

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎06-21-2012 02:30 AM

HP Recommended

that's also my problem... now where not using HP produtcts like their printer, because it requires special papers in order to function..im disappointed, we only used it for 3 months....

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‎06-21-2012 02:35 AM

HP Recommended

that,s also my problem, we only used hp printers for 3 months, i don't want to buy their products, and i will not recomment it to my friends.... 

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‎08-12-2012 10:27 PM

HP Recommended

Im having this same issue. Printer: Photosmart premium c309m-g, windows 7(64-bit). I recently reinstalled windows and havent been able to print since reloading the software. Scans work fine, but both the photo paper and normal paper fail to print. It makes noise, i can sometimes see a piece being loaded  but then is rejected and I get the "out of paper" error.

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