Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎06-26-2014
Message 1 of 2 (135 Views)

Printer shown as offline when try to print but is connected to network

When I try to print nothing happens and a check on the computer of the status of the printer states that it is offline. A test of the ENVY 4500 printer shows that it is connected and to the same network as the HP computer. My tablet is also unable to find the printer.

0 Kudos
Retired
Posts: 8,276
Member Since: ‎03-11-2014
Message 2 of 2 (94 Views)

Re: Printer shown as offline when try to print but is connected to network

Hello Barton46, and welcome to the HP Forums, I hope you enjoy your experience!

 

I see you are experiencing connectivity issues. I would like to help!

 

I would recommend powering down the printer and the computer, and unplugging the power cord from your router for 60 seconds.  After the router begins broadcasting again, power up your printer and computer.


I would also suggest following this document on Wireless printing center Troubleshooting Issues.

 

Also, do you have any other devices wirelessly connected?  Do they have any issue printing?

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation