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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 10:59 PM

HP Recommended
Product: office jet pro 6960 J7k33A
Operating System: Microsoft Windows 7 (64-bit)

computer has lost all contact with printer - wired or wireless. Printer screen message "use original setup cartridges"

Swith printer on/off same message appears. Original cartridges  were used some time ago and replaced with new HP

cartridges. Please help.

2 REPLIES 2

‎05-21-2017 01:41 AM

HP Recommended

Some opini from me

 

1. I thought that version catridge that you used not compatible with your printer

2. Your catridge not original

3. Your catridge get locked by people who used before

 

 

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‎05-21-2017 10:10 PM

HP Recommended

Thanks for your message. Tried everything including 3 hrs. this morning  on HP support.  problem still there.

Van24

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