Printer stop working

[AGNESP]

Hi!

Recently I have problem with my printer, it stop working. I have communicate that I should instalized new software. I reinstal few times with suport from website but it doesn't help. I don't know the reason, because It was working on Siera few months and suddenly doesn't. It my screens when I had to insstale new software and than I have information to contact with producent. How can I fix it? Because reinstale software and printer dosen't help.

[Ratchet_31]

Hi@AGNESP

Follow these steps. 

This document applies to all HP printers and computers with macOS and OS X.

The message 'offline' displays as the status for a printer or the message 'Printer not responding' displays when attempting to print.

Offline indicates that the Mac cannot communicate with the printer. The offline message displays when the printer is powered off, or a USB cable connection has become disconnected.

Figure : Printer status examples

Step 1: Check connection between the printer and the Mac (connectivity)

Offline messages happen when the Mac cannot communicate with the printer. Select the type of connection you have, then follow the instructions to make sure the connection is working.

Video of disconnecting and reconnecting a USB cable

You have a USB printer connection

You have a network printer connection

Step 2: Reset the printer

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the Mac.

1. Make sure the printer is idle, not making any sounds, before continuing.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the printer.
7. If the printer does not turn on by itself, press the Power button to turn it on.
8. Try printing again and note what happens.
   • If the printer prints, you can stop troubleshooting.
   • If the print job becomes stuck again, continue to the next step.

Step 3: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.
2. Find the printer names that match your printer from the list of devices.
   Figure : Printers and Scanner window with multiple names of a printer in the list

   
3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.
4. Try printing again.
   • If the printer prints, you can stop troubleshooting.
   • If the printer remains offline or displays an error, continue to the next step.

Step 4: Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.
2. In the Printers list, click your HP printer, and then click the Minus button to delete it.
3. Click the Add button .
4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

    NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   
5. Click Print Using or Use, and then select the name of your printer.
   If your printer does not display in the Print Using or Use list, go to 123.hp.com to get the most current driver.
   Figure : Menu showing AirPrint selected instead of the printer

   

    NOTE:

   If available, the AirPrint driver is selected by default to provide basic device functionality. Using the HP printer named driver provides access to more features.

   Your new printer queue displays in the Printers list in an Idle status .
   Figure : Example of a newly added printer in the Printers & Scanners list

   
6. Try printing again.
   • If the printer prints, you can stop troubleshooting.
   • If the printer remains offline or displays an error, continue to the next step.

Step 5: Reset the printing system

If all previous troubleshooting did not resolve the issue, try resetting the printing system.

 CAUTION:

Resetting the print system deletes all devices in the print queue. This includes both HP and non-HP devices.

Video of resetting the printing system

View this video on YouTube.

1. Right-click (or Ctrl + click) the blank space in the Printers list, and then click Reset printing system....
   Figure : Resetting the print system

   
2. Click Reset in the confirmation window.
3. Enter the administrator user name and password, and then click OK.
4. Wait until the printing system is reset and no devices show in the Printers list.
5. Add your printer to the list again as was done previously.
6. Try printing again.  

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my    efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[AGNESP]

Now I find time to figure it out. I follow steps and when I delete my printer and I tried to instaled I have window, that this sowtware is not actuall, but I installed software from official page and it is the same

[AGNESP]

And printer is online.

[Ciara_B]

@AGNESP

Glad to hear it's now resolved 🙂