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Ceebee15
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Message 1 of 2
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Printer stopped printing!

HP Recommended
Deskjet 2542
iOS

My Deskjet 2542 just stopped printing.    I was Printing e-mails without a problem then suddenly the printing got lighter. Now it sends through blank pages....    I have not used the printer for just over a month.   The cartridges were replace on March 30th and when I checked the ink levels it shows that there is ink....

 

can someone help me solve the problem??

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Rainbow23
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Message 2 of 2
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HP Recommended

Hi @Ceebee15,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Deskjet 2542 All-in-One Printer prints blank pages even if there is ink in the cartridges.

 

This issue could occur if the nozzles of the cartridges are clogged.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the document provided in the link: Print Quality Issues

 

Note: If you are not printing for more than a week then you need to remove the cartridges and keep it in an airtight plastic container or a zip-lock bag else the ink around the nozzles get dried up.

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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