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Top Student
Posts: 9
Member Since: ‎07-06-2012
Message 1 of 2 (485 Views)

Printer will not copy from glass. Printer is a HP Photosmart C410a

I cannot copy from the glass on my HP Photosmart C410a. I get a message on the little screen on the printer saying that says "Document feeder jam. Reload document and then restart job". The automatic feeder works fine and prints well. There is no jam. I have opened the printer cartridge bay, opened the access panel in the back and checked the paper tray. All OK. I have a MacBook Pro and use Lion on OS 10. Any ideas? I would have signed on as complete idiot, but the name was already taken. I think a hammer might help.

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Provost
Posts: 29,773
Member Since: ‎11-17-2008
Message 2 of 2 (477 Views)

Re: Printer will not copy from glass. Printer is a HP Photosmart C410a

[ Edited ]

This is a duplicate post with the one here.  I answered in the other post.

Bob Headrick,  HP Expert

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