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Honor Student
Posts: 2
Member Since: ‎02-03-2010
Message 1 of 3 (1,538 Views)

Printer will not from web site.

Just bought a new Compaq Preserio (HP). Runs windows 7 on a 64 bit platform. Also a new HP Photosmart Plus series B209 printer hooked to the computer with a USB cable.  Printer prints fine from E-mail, MS word and MS excel. Will not print from Internet web sites like MapQuest, SW airlines, Fidelity etc.  I have spent hours on this and ready to throw the whole set up in the trash and go with a new Apple. Really appreciate any help on this.

0 Kudos
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 3 (1,531 Views)

Re: Printer will not from web site.

Love the Apple idea.  I did it over 3 years ago and never looked back.


In any case, can you print from different browsers (Firefox, Chrome, Safari) or is it just an IE thing?  Have you done a Windows Update lately?


Where did you load the HP software from?  If not from here, uninstall and reinstall.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Honor Student
Posts: 2
Member Since: ‎02-03-2010
Message 3 of 3 (1,506 Views)

Re: Printer will no print t from web site.

Thanks for the prompt response. My problem has been solved. Apparently when I bought my new HP PC it was loaded with The 64 bit Internet Explorer Browser . The computer has a 64 bit chassis. When printing from a web site such as Map Quest or southwest airlines, Either the web site or printer can not handle the 64 bit IE Browser and will not print. although it handled E-mail, Excel or Word just fine. The solution was to load a 32 bit version of IE Browser onto my computer.


Believe me I'm just a 75 year old novice at all this and have no idea why this solved my problem but it did. I have since removed the 64 bit version of Internet Explorer icon from my desk top and I can print everything including web pages using the 32 bit version of the browser..


PS I clicked on the kudos star but not sure if any thing happened. In any case thanks again for your help.


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